Technology Outsourcing

Enterprises regularly have needs for constant Technology work which do not fall in the ambit of traditionally software development needs. These could typically be:

  • Data Management

    Data Scraping, Data Mining, Data Compilation, Data Classification, Data Inference & Analysis
  • Databases

    Database Management, Database Monitoring, Performance Optimization
  • Application Support & Maintenance

    Constant Product/Solution Maintenance, Product Enhancement Management, Software Lifecycle Management
  • Quality Assurance

    Independent Verification & Validation, Outsourced QA Processes
  • Infrastructure &  Network Management

    Network Architecture & Design, Infrastructure Audits, Performance Tuning and  Optimization
  • Customer Relationship Management

    Non-voice Contact Centre Processes, Outsourced Sales and Marketing Activities

Cyquent’s IT outsourcing services enable you to manage ever changing technology management cycles in a cost-effective manner. It will reduce the total cost of ownership (TCO) of your technology assets and align IT with your core line of business.

Our fine-crafted processes over the years lend an assured success factor to our clients. Initially our core transition team comprising of Project Manager(s), Technical Leads and Business Analysts engage with your managers, subject matter experts (SME) and architects to quickly understand your technology, process and methodology. Thereafter we setup up service levels and protocols to ensure seamless maintenance and support and subsequently meet and exceed agreed service level agreements (SLAs). Our approach focuses on long-term service reliability, root-cause analysis, troubleshooting, and performance reporting. This frees up internal resources for critical IT initiatives, optimizes overhead of supporting business and reduces total cost of ownership (TCO).